Shopping & Product Selection

What criteria do you use to curate your lighting products?

We handpick brands based on three core principles: innovative design, premium quality materials, and functional excellence. Each fixture must blend aesthetic appeal with practical lighting solutions, whether for residential or commercial spaces.

 

How do I choose the right lighting for my space?

Review product descriptions, customer reviews, and detailed specifications on each listing. For additional guidance, contact our Customer Support team via email or live chat with questions about fixture sizing, brightness, or style compatibility.

Delivery & Returns

How long does shipping take?

  • Standard shipping: 5–7 business days within the US

 

What’s your return policy?

Unused items in original packaging can be returned within 15 days for a full refund. Customized or clearance items are non-returnable. Please refer to our Returns Policy for detailed steps.

 

My order arrived damaged. What should I do?

Contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or refund promptly

Others

Do you offer discounts for bulk orders?

Yes, bulk order discounts are available. For details, contact our Wholesale Team at lightinghouse2805@gmail.com for details.

 

Is my personal information secure?

Yes, we use SSL encryption for all transactions and comply with GDPR regulations. Your data is never shared with third parties without consent.

 

Can I install the lighting myself?

Most fixtures come with detailed installation guides. For hardwired or complex installations, we recommend hiring a licensed electrician.

 

Do you offer replacement parts?

Yes, replacement bulbs, shades, and hardware are available for purchase. Contact Customer Support with your product model number.
 

 

For further questions, email us at customerCare@lightinghouse.com weekdays 9AM–6PM EST.